Privacy Policy
Effective date: 01/01/2026
This Privacy Policy explains how ElevenStack LLC (“ElevenStack,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, applications, and services (collectively, the “Services”).
1. Information We Collect
We collect information in the following categories:
- Account & profile information: name, email address, business name, logos/branding, and related settings you provide.
- Usage data: pages viewed, features used, device/browser info, approximate location (derived from IP), and log data.
- Content you submit: forms, submissions, messages, files, and other data you or your customers enter through the Services.
- Payment-related information: depending on the module you use, we may collect billing contact details, invoice metadata, and transaction references. Payment card details are typically processed by our payment partners and not stored on our servers (see “Payments” below).
- Support communications: information you provide when contacting support or responding to surveys.
2. How We Use Information
We use information to:
- Provide, maintain, and improve the Services and features you request
- Authenticate users, administer accounts, and prevent fraud or abuse
- Process invoices, payments, or related financial workflows where enabled
- Communicate with you about updates, security alerts, and support
- Analyze usage to improve performance, reliability, and user experience
- Comply with legal obligations and enforce our Terms of Service
3. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
4. Payments and Payment Processors
If you enable payments, invoices, or billing features, certain information may be shared with our payment processors and partners (for example, to process transactions, manage disputes, or comply with financial regulations). We generally do not store full payment card numbers on our servers. Payment data may be processed and stored by our payment partners according to their own policies.
5. How We Share Information
We may share information in the following circumstances:
- Service providers: vendors who help us run the Services (hosting, analytics, support, email delivery).
- Payment partners: when you use payments/invoicing features as described above.
- Legal and safety: to comply with law, respond to lawful requests, or protect rights/safety.
- Business transfers: if we’re involved in a merger, acquisition, or asset sale (information may transfer).
- With your direction: when you choose to integrate third-party tools or share data.
We do not sell your personal information in the ordinary sense of “sell” for money.
6. Data Retention
We retain information as long as necessary to provide the Services and for legitimate business purposes, including compliance and dispute resolution. You may request deletion of your account (see “Your Choices”), but some records may be retained where required by law or for security/fraud prevention.
7. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or export certain information. You can also:
- Update account profile information in your dashboard settings
- Request account deletion or data export by contacting support
- Opt out of certain non-essential communications (where offered)
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No security system is perfect, and we cannot guarantee absolute security.
9. Children’s Privacy
The Services are not directed to children under 13 (or under the age required by local law), and we do not knowingly collect personal information from children. If you believe a child provided information, contact us so we can take appropriate steps.
10. International Users
If you access the Services from outside the United States, information may be processed in the United States or other locations where our service providers operate. By using the Services, you understand your information may be transferred and processed in those locations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and update the effective date.
This page is provided for general informational purposes and is not legal advice.